Shipping policy

 

Shipping Rates:

Standard shipping rates are €5 for Greece, and €15 for the rest of Europe. Free shipping applies on orders over €100.


Shipping Time:

The estimated shipping time for orders to the EU is 1-3 days. Please note that this is an estimate and actual delivery times may vary depending on factors beyond our control.


Same Day Fulfillment:

We strive to offer same day fulfillment on most weekdays, excluding holidays. However, please be aware that orders placed on Friday night, Saturday, or Sunday will be shipped on Monday.


Damaged or Defective Items:

If your item arrives damaged, please contact us immediately. We will require reasonable proof of the damage, and upon verification, we will provide a full refund or facilitate a replacement.


Cancellations:

If you need to cancel your order, please submit your cancellation request via email before your order is dispatched from our fulfillment center.


Lost or Stolen Packages:

Please note that Ethereal Roots is not responsible for lost or stolen packages. Once your package is handed to the carrier, we have no control over its delivery. If your package is marked as delivered but cannot be found, we recommend contacting your local DHL and providing them with your tracking number.


Delivery Delays and Refunds:

During peak order volume or unforeseen circumstances, delivery delays may occur. If your items arrive significantly later than expected, you may qualify for a partial refund. However, if we provide notice of the delay and offer cancellation options, the refund will not be applicable.

We hope this shipping policy provides you with the necessary information regarding shipping to the EU. If you have any further questions or concerns, please don't hesitate to contact our customer support team.